If you have any questions, please be absolutely sure you've read the FAQ page carefully first, and follow all instructions given. If contact is made first and the answer is already there, you will be referred back. If the answer truly isn't there, drop us a line!
IMPORTANT: For most problems incurred, try force closing the mobile app, restart your device, app and your phone, then try again and you should see an improvement. Please note that you may need to do this more than once.
Remember, please tell us in detail what you have already done to solve the problem, including the FAQ instructions.