FREQUENTLY ASKED QUESTIONS

A1. Unfortunately, whenever you install another clockface, Fitbit does not automatically recognise that you have paid for this one so it will ask for payment again. But do not worry; you can access all your settings again by going through the payment process as soon as you get the code by going to https://kzl.io/unlock. You will be asked for your email address and that code and you will get everything back without paying again. Hopefully Fitbit will resolve this issue very soon. Also, see https://k-pay.io/faq for more detailed payment information.

Q2. My settings are not updating on the watch. (Garmin/Fitbit)

A2. (Fiitbit) If your settings or weather haven't updated on the watch, the connection may be down. Try swiping up to the "Today" screen, wait a few seconds then swipe back down to the clock to restart the connection. If nothing happens, you may need to try again a few times. Open the Weather app to ensure it updates, and if it hasn't it has not yet been connected and therefore the settings will not change. Fitbit is aware of the connection problems and is working on this issue.

(Garmin/Fitbit) Try force closing the mobile app, restart your device, app and your phone, then try again. Please note that you may need to do this more than once.

Q3. The weather/temperature doesn't display or update regularly. (Garmin/Fitbit)

A3. (Fitbit) First, check your phone settings to ensure that you have enabled location/GPS. You can further check if the setting works by opening Maps or any other application that depends on location. The weather is reliant on not only the internet connection and the connection between the watch and the phone, which may not always be reliable. Fitbit is aware of the connection problems and is working on this issue.

(Garmin) Please note that the weather is retrieved using your location, which is taken from your last activity. In order to get the weather you must first obtain a GPS lock by opening any activity that uses GPS such as walk or run (no need to start it, just wait for the GPS to show "Ready" then exit). After this, you will need to wait up to 15 minutes (the weather update frequency) to see the weather displayed properly on your watch. If you move to a different place, you will need to obtain a GPS lock again using the above steps.

(Garmin/Fitbit) Try force closing the mobile app, restart your device, app and your phone, then try again. Please note that you may need to do this more than once.

Q4. How can I turn on 24 hour/military time? How can I change temperature from C to F? (Garmin/Fitbit)

A4. You can change your time preferences here:- https://www.fitbit.com/settings/profile. (Fitbit). The temperature unit can be changed in the clock settings. (Garmin/Fitbit)

Q5. My clockface vibrates at random times throughout the day, even though there are no notifications or are disabled. (Fitbit)

A5. All the clockfaces shown here vibrate when they lose Bluetooth connection and also when they regain connection (this is also stated in each description). Please disable vibration in the clock settings if you don't want this to happen.

Q6. The clock display occasionally wakes at random and this is having an effect on my battery life. (Fitbit).

A6. Work is being done currently to improve and enhance display options on all the clocks and apps shown here, taking advantage of the recent on-device screen wake options and the always-on option for Versa 2. The previous "standby mode" option will be replaced by a "tap on/off" function to allow users the often-requested option to tap their screens on and off at will instead of using the button or waiting for the timeout, but at the same time users can disable that feature and use the Fitbit on-device options instead.

The length of battery life depends on the screen display options and the clock update frequency. If constant display is not important, to make the most of the battery the following is recommended:-

1. Disable second hand/update per second option in the clock settings.

2. Disable the "tap on/off" option in the clock settings as the screen could accidentally turn on with a touch.

3. On your watch settings, set Screen Wake to Manual (Button), where you need to press the button to turn on the screen (but please be aware that if you tap the screen within 10 seconds after you use the button to turn it off, it'll come back on). Also, make your screen dimmer.

4. (Versa 2 only) Disable Always-On mode on your watch settings.

More information on all the above can be found on Fitbit support - click here.

Q7. I don't know how to enable/disable a feature, or I would like to suggest a new one. (Garmin/Fitbit)

A7. The first thing to do is very carefully read the full clock/app description and the clock settings menu, because there's a good chance you will find what you need there already. Also, there are some helpful tips in the clock menu itself to explain some of them.

If they don't exist at all, I'd be happy to hear your thoughts and feedback so please contact me. However, please note that submission is not an automatic guarantee that they will be added; but I'll consider all suggestions and make a decision whether it will further enhance the experience of all who use the clock/app.

Q8. I've purchased the My Weight app and logged into my Fitbit account, but my weight information won't show up in the app . (Fitbit)

A8. After you have signed on to Fitbit, you should see another pop up screen (see image link) so that you can grant access to your weight information. Unless you explicitly allow this data, you will not see anything in the app.

You will first be asked to sign on to Fitbit as usual, and then once that's successful you will see this other popup. It is very likely you missed that popup, and it appears only once so it is assumed that you didn't allow your weight to display.

In order for you to catch it next time, you will unfortunately need to uninstall again and leave it for a few days to clear out all the authorisation history, otherwise you won't get the prompt to sign in and then get the authorisation request to allow your data.

Q9. I've installed the Measures, Flexible or Photo Clock clockface. How can I pay to get the additional stats? (Fitbit)

A9. The Measures, Flexible and Photo Clock clockfaces are unusual in the sense that they are hybrids - completely free, without trial, to display steps and heart rate, but you pay to receive the additional health information. To pay, turn on the "display more stats" switch in the settings menu (or if it's on already, turn it off then on again). If you see the box asking to pay, click YES. You will see a purchase code. Go to kzl.io/code, enter the code and follow the on-screen instructions.

Q10. How can I purchase a bundle? (Garmin/Fitbit)

A10. When you install a watch/clock/app, you will be prompted to go to kzl.io/code and enter the code appearing on your device. If the clock face is included in a bundle the K-pay site will show you the option to either buy the one face or the bundle. The bundle offers great value at a reduced price per product. All the other clock faces in the bundle you have purchased will be available to you at no extra charge.

Q11. I just purchased a bundle but I can’t find it on my device. (Garmin/Fitbit)

A11. You won't find the actual bundle on your device. You will find the product that you used to purchase the bundle on your phone - the confirmation e-mails (which might be in your junk mail) should list all the others in the bundle with the install links. To unlock them, you will need to go through the purchase process, go to kzl.io/unlock where you should add the code you see on your watch, and the e-mail address you used to purchase it. Your e-mail address will be automatically recognised as purchased the clock, and you will gain access without having to pay again.

Q12. I'm having difficulties installing a clock and get an error on the Fitbit app . (Fitbit)

A12. In most cases, a clock may take a few attempts to install before it's successful. This is particularly true for the Holiday! clock, which contains pre-loaded images for each holiday so it will take longer to install the first time, so you will need to wait a little while longer. You might have to try a few times unfortunately due to Fitbit connection issues, of which I have no control over.

If you still can't get the clock after several attempts, try the following:-

1. Force close the mobile app, restart your watch and your phone, then try again.

2. Install a Fitbit clock, then force close the mobile app and the phone and try reinstalling the clock again.

Q13. I've paid for a clock or app, but it doesn't show up on my phone/device. (Garmin/Fitbit)

A13. It's very likely that you have paid for the clock or app directly through this website using a shop link, or you've bought a bundle (refer to Q11 above for the latter). Even though you've purchased it through a shop link, you still need to install it through the Fitbit or Garmin app store. Then follow the first FAQ above to complete the purchase if you're asked for a code.

Q14. How do I pay for this clock or app? (mainly Garmin) or I've installed a clock or app, but I'm only getting this message on my screen... (Garmin/Fitbit)

A14. Follow the instructions exactly as it states on the screen. In your browser, enter the site displayed and enter the code displayed. Enter the 6-digit code you see on your watch in kzl.io/code and follow the instructions.

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BV DESIGNS

Creator and designer of Fitbit and Garmin clockfaces and apps

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