Help & FAQs
Find help with installing, setting up and using BV Designs apps and watchfaces.
What do you need help with?
Choose a topic below to find the information you need.
Installing or finding your BV Designs product.
Payments, unlocking products and bundle purchases.
Finding settings and getting changes onto your watch.
Specific help for Garmin, Amazfit, Pebble and Fitbit.
Weather updates, location, OpenWeatherMap and API keys.
Contact BV Designs if the answer isn't here.
Getting Started
New to BV Designs? Start here to find, install and access your product.
Where do I find BV Designs apps and watchfaces?
BV Designs products are available through the app store or service for your smartwatch:
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Garmin: Browse BV Designs products in the Garmin Connect IQ Store.
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Amazfit: Open the Zepp mobile app, select your watch and open the App Store. Search for the BV Designs product by name.
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Pebble: Browse BV Designs products on the Rebble App Store. Products are downloaded and installed using the Pebble mobile app.
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Fitbit: Find compatible BV Designs products through the Fitbit Gallery and Fitbit mobile app.
I've paid for a product. Why isn't it on my watch?
Purchasing and installing are separate steps. Paying for a BV Designs product or bundle does not automatically install it on your watch.
Install the product through the appropriate store or mobile app for your watch. Once installed, follow the instructions shown by the product to unlock it if required.
If you purchased a bundle, the bundle itself does not appear on your watch. You install the individual products included in it.
I've installed a product and it is asking me to pay or enter a code. What do I do?
Some BV Designs products use KiezelPay for payment and unlocking.
Follow the instructions shown on your watch. If a code is displayed, go to the KiezelPay address shown on screen and enter the code to continue.
If you've previously purchased the product, use the same email address associated with your original purchase so that your purchase can be recognised.
You should not need to purchase the same product again.
How do I know whether a product works with my watch?
Compatibility varies by product and smartwatch model.
Check the product's listing in the store for your platform before installing. The Garmin, Amazfit, Pebble and Fitbit pages on this website will help you find the products currently available for each platform.
Settings & Sync
Having trouble finding settings or getting a change to appear on your watch? Start here.
Where do I find the settings for my app or watchface?
Settings are accessed differently depending on your smartwatch platform.
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Garmin: Open the Connect IQ app on your phone, select your device. In the device menu, go to Activities, Apps & More (for apps) or Appearance (for watchfaces). Choose the BV Designs product and open its settings.
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Amazfit: Open the Zepp mobile app, select your watch and open App Settings to find the installed app. The available settings can be accessed by using the gear icon on the top right of the app.
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Pebble: Open the Pebble mobile app, find the installed app or watchface and open its settings.
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Fitbit: Open the Fitbit mobile app, select your device, then Gallery or Apps, and select the installed BV Designs app or watchface to access its settings.
I changed a setting, but it hasn't changed on my watch. What should I do?
Changes made on your phone need to be transferred to your watch. This normally happens automatically, but the phone and watch must be connected.
First, wait a short while and check that your watch is connected to your phone. If the change still hasn't appeared, reopen the product or its settings and try again.
If necessary, close and reopen the smartwatch mobile app and restart your watch and phone. Connection problems can occasionally prevent settings from reaching the watch immediately.
Do I need my phone nearby for settings to work?
Your phone will normally be needed when changing settings through the Garmin Connect IQ, Zepp, Pebble or Fitbit mobile app. Once the settings have been transferred successfully, most settings are stored for use by the product on your watch.
Features that retrieve online information, such as weather, may still require a connection to your phone or the internet.
Why have some of my settings disappeared after reinstalling a product?
Uninstalling an app or watchface can also remove settings stored with it. After reinstalling, you may therefore need to configure the product again.
If the product is paid and asks you to unlock it again, you should not need to purchase it again. Follow the on-screen KiezelPay instructions and use the same email address associated with your original purchase.
How do I change between 12/24-hour time or Celsius/Fahrenheit?
The 12/24-hour time format is normally detected automatically from your personal time settings rather than being selected within the BV Designs product.
For products that display weather, the Celsius/Fahrenheit temperature option is available in the product settings. Check the settings menu for the temperature unit option.
I've tried the above and my settings still aren't updating.
Check that both your watch and its mobile app are connected and up to date, then restart your watch and phone and try the change again.
If only one particular setting is causing a problem, please contact BV Designs and include the product name, smartwatch model, platform and the setting you're trying to change. A screenshot can also be helpful.
Weather & Location
Having trouble with weather, temperature or location information? Start here.
Why isn't the weather showing or updating?
Weather information requires your watch to be able to obtain location information and communicate with the service used to retrieve the weather.
First, check that your watch is connected to your phone and that location services are enabled where required. If weather has previously worked but has stopped updating, wait for the next scheduled update before troubleshooting further - BV Designs products do not continuously request weather information.
If it still does not update, restart your watch and phone and reopen the product.
How often does the weather update?
BV Designs products limit automatic weather requests to avoid unnecessary use of the weather service. When using the weather service provided with the product, weather requests are limited to two per day, with a minimum interval between requests.
This means the weather shown on your watch is not intended to update continuously throughout the day.
Why is there a limit on weather updates?
Weather information is provided by OpenWeatherMap, an independent weather service. BV Designs provides a shared weather service so that you can use supported products without having to obtain your own API key.
To keep this service available to everyone, the number of requests made using the shared service is limited.
Can I use my own OpenWeatherMap API key?
Yes. Supported BV Designs products allow you to enter your own OpenWeatherMap API key in the product settings.
When you use your own key, the BV Designs shared-key limits do not apply. Your weather requests are instead subject to the limits and conditions of your own OpenWeatherMap account.
The weather is showing the wrong location. What should I do?
Make sure location services are enabled and that your watch or phone has recently obtained your current location.
Some products also allow you to enter a location manually. When entering a city, include the city name and two-letter country code where requested to help distinguish between places with the same or similar names.
If you have travelled to a different location, it may take until the next weather update before the information on your watch changes.
Why doesn't the temperature exactly match another weather app?
Weather services can report different temperatures and conditions for the same area because they may use different weather providers, observation locations and update times.
BV Designs products using OpenWeatherMap therefore may not exactly match the weather information shown by another app or service.
Purchases & Bundles
Help with payments, unlocking products and BV Designs bundles.
How do I purchase or unlock a paid BV Designs product?
For products using KiezelPay, install the product on your watch first. When prompted, follow the instructions shown on the watch to complete your purchase or unlock the product.
If a code is displayed, go to the KiezelPay address shown on screen and enter the code. Once the purchase has been recognised, the product will unlock on your watch.
I've already paid, but the product is asking me to pay again. What should I do?
You should not need to purchase the same product again.
Follow the KiezelPay unlock instructions shown on your watch and use the same email address associated with your original purchase. KiezelPay should then recognise your previous purchase and unlock the product.
What is a BV Designs bundle?
Bundles let you purchase several paid BV Designs products together at a discounted price.
Garmin and Pebble have an All-in-One Bundle covering the paid BV Designs collection on that platform. Fitbit offers a choice of different discounted bundles and product selections.
Bundles are platform-specific. A bundle purchased for one smartwatch platform does not unlock products on another platform.
I've purchased a bundle. Where is it on my watch?
A bundle isn't itself an app or watchface, so it won't appear on your watch.
Install the individual BV Designs products included in your bundle from your platform's app store. When an included paid product asks you to unlock it, follow the KiezelPay instructions and use the email address associated with your bundle purchase.
Can I buy an individual product instead of a bundle?
Yes. Where both options are available, you can purchase an individual product without buying a bundle.
Bundles are simply an alternative for customers who want several BV Designs products at a discounted combined price.
Does buying a product automatically install it on my watch?
No. Purchasing and installing are separate steps.
After purchasing a product or bundle, you still need to install the individual app or watchface through the appropriate store or mobile app for your smartwatch.
I have a payment, purchase or refund question. Who should I contact?
Payments made through KiezelPay are processed by KiezelPay on behalf of BV Designs. For payment enquiries, including refund requests, please use the KiezelPay FAQ and support service.
BV Designs can help with questions about the app or watchface itself, including installation, settings and how the product works, but does not process KiezelPay payments or refunds.
Platform Help
Specific help for Garmin, Amazfit, Pebble and Fitbit.
Garmin
BV Designs apps and watchfaces are installed through the Garmin Connect IQ Store. Settings are accessed through the Connect IQ mobile app.
If a product uses location or weather information, you may need to obtain a current GPS location on your watch before that information can update.
For product availability and direct Connect IQ links, visit the Garmin page.
Amazfit
BV Designs apps are available through the Zepp mobile app. Select your watch, open the App Store and search for the BV Designs product by name.
Settings for an installed app can be found through App Settings in Zepp. Select the app and use the gear icon at the top right where settings are available.
For the current BV Designs Amazfit collection and installation instructions, visit the Amazfit page.
Pebble
BV Designs apps and watchfaces can be browsed through the Rebble App Store, but installation is performed through the Pebble mobile app.
Settings for supported products are also accessed through the Pebble mobile app.
For the current collection and links to the Rebble listings, visit the Pebble page.
Fitbit
BV Designs apps and watchfaces are available through the Fitbit Gallery and Fitbit mobile app. Settings for installed products are accessed through the Fitbit mobile app.
For the current BV Designs Fitbit collection and direct Gallery links, visit the Fitbit page.
Still Need Help?
Can't find the answer above? BV Designs is happy to help with questions about its apps and watchfaces.
Before contacting BV Designs
Please check the relevant sections above first. Many installation, settings, weather and purchase questions can be resolved using the information on this page.
For payment or refund enquiries handled by KiezelPay, please use the KiezelPay FAQ and support service.
Need help with a BV Designs product?
Please use the Contact page and include as much of the following information as possible:
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Product name
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Smartwatch platform — Garmin, Amazfit, Pebble or Fitbit
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Watch model
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What you expected to happen
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What actually happened
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Any steps you've already tried
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A screenshot or photo, if it helps explain the problem
The more information you provide, the easier it will be to understand and investigate the issue.
Have a suggestion or feature request?
Suggestions for improving BV Designs products are welcome. Please use the Contact page and include the product name and platform along with your suggestion.
Suggestions will be considered for future development, although it may not be possible to add every requested feature.